Support

We're a small team and we read every message.

Need a hand with HALE, have a question about your HALE+ subscription, or want to report a problem? We're here to help.

Contact us

Email us at support@hale-app.com and we'll get back to you, usually within 1–2 business days. Tell us what's happening and, if it helps, your device model and iOS version so we can sort it out faster. You never need to share personal details you're not comfortable with.

Managing your HALE+ subscription

HALE+ is an auto-renewable subscription billed through your Apple ID. To view, change, or cancel it, or to turn off auto-renewal, open your device's Settings → your name (Apple ID) → Subscriptions and select HALE. Cancelling takes effect at the end of your current billing period, and you keep access until then.

Free trial and billing

Both HALE+ plans ($29.99/yr or $9.99/mo) start with a 3-day free trial. You won't be charged during the trial, and you can cancel before it ends to avoid being billed. For details on pricing, billing, and auto-renewal, see our Terms of Service.

Refunds

Purchases are handled by Apple, so refunds go through Apple. Request one at reportaproblem.apple.com. If something went wrong on our end, email us and we'll do what we can to help.

Deleting your account and data

HALE works anonymously and you're always in control of your data. To permanently delete your account and everything tied to it, open the App and go to You → Delete Account. This hard-deletes your data from our systems. To request a copy of your data, email support@hale-app.com. See our Privacy Policy for the full details.

In a crisis

HALE is a wellness tool, not emergency care. If you're in crisis, contact the 988 Suicide & Crisis Lifeline (call or text 988 in the US) or your local emergency number right away.